Refund Policy

KEWL Media, Inc. d/b/a “Thasis”

REFUND POLICY

OUTLINE for ACR

Policy should cover:

‘Return’ Defined: Thasis products are digital and not tangible, and are purchased on a 12-month subscription-based minimum term. A returned digital item is defined as follows: “to cease to use the service or digital item purchased by the customer.” Customer access will be removed at the end of the cancellation period.

ACR products are customized digital radio stations for business. Each purchase has a separate set-up fee.

‘Trial Period’ Defined: Time period from initial purchase to the customized station broadcasting live in an establishment equal to 7 (seven) calendar days.

Subscription basis

7-day trial period: includes 3-day “cooling off” period and 4-days trial period. The subscription is annual, however, can be paid monthly.

What is eligible for cancellation/return?

Digital radio station subscription sales made within 7-days of purchase (trial period)

What is NOT eligible for cancellation/return?

  • Setup fees
  • Production costs for anything already produced or is within the production process related to the station
  • Any service within 30 calendar days of cancellation request (cancellation will take effect 30 calendar days after request is given for accounts existing longer than 7 calendar days.)
  • 10% cancellation fee for all accounts older than 30-days (deducted from monies paid)

What is an acceptable cancellation/return condition?

Causing the breech of a current agreement

Dissatisfaction with the service (only within the 7-day trial)

Business closings

Payment method used? Digital payments only

Process for making a cancellation/return?

Form

During the 7-day trial period, the customer can fill out a cancellation form in their membership portal to cancel their service. All monies paid will be returned, with the exception of setup fees and any production costs incurred with setting up the customized station. The 14-25 business day cancellation/return time frame will apply.

Email

After the 7-day trial period, customers must reach out to their account representative, in writing via email, to cancel their service. The email must clearly state the date the cancellation is to begin and the reason for the cancellation. Thasis has 24-hours from the time of cancellation submission to process the request. The subscription cancellation will take effect 30-days after the day of the initial cancellation request. All monies paid for any remaining time will be returned, with the exception of setup fees and any production costs incurred for recording promos/ads for the customized station. The 14-25 business day cancellation/return time frame will apply.

Automatic renewals – See Virginia Code §59.1-207.46 Making automatic renewal or continuous service offer; affirmative consent required; disclosures; prohibited conduct

Cancellation/return Deadline?

7 Calendar Day Trial Period

30 Calendar Day Refund

Refund policy

Full – For cancellations within the 7-day trial period (minus setup fee)

Partial – For cancellations after the 7-day trial period (subject to fee deductions)

How will funds be returned?

Cancellation/return processing time – 14 – 25 business days from refund/cancellation processing date.

Cancellation Policy? –

Dissatisfaction: If the client is dissatisfied with their service within the 7-day trial period from purchase to their customized station broadcasting live in their establishment, they are entitled to a full refund minus the setup fee and production costs, if any. The service will stop within a 24-hour period.

If dissatisfaction occurs after the 7-day trial and the cancellation process is started, the customer is subject to additional fees being deducted from their refund. A 10% cancellation fee is applied to all accounts older than 30-days. The service will end 30-days after the cancellation request is submitted.

Causing a breech of current agreement: If the client unknowingly maintains an agreement of the same type with a different music service/provider, and purchases a service from Thasis causing a breech of the first agreement, Thasis will refund all monies to the client in the event the discovery was made within the first 30-days of the initial sale. After 30-days, the cancellation is subject to further deductions. The service will stop within a 24-hour period.

Business Closings:

Thasis reserves the right to terminate any agreements it deems necessary, at any time and for any reason. In the event Thasis terminates said agreement,

Notes:

Federal “Cooling-Off Rule” requires retailers to allow for a 3-day time period for consumers to cancel a purchase of $25 or more. The right to cancel extends to midnight of the third business day after the sale.